Now Hiring - Account Manager - Software Support in Grapevine, TX

Liberty Software is seeking a customer service champion to partner with existing pharmacy clients to solve problems and build relationships as a Technical Account Manager. Technical Account Managers act as pharmacy client's dedicated point-of-contact for software education and troubleshooting escalated "Tier 2" support needs.

Please note: this is a support position that consists of managing relationships with current pharmacy clients and both troubleshooting and training users on Liberty's software products. This position does not involve new product sales nor cold-calling.

Technical Account Managers are subject matter experts of Liberty's software products and must be able to cater to a broad range of pharmacy's needs. Technical Account Managers receive inbound phone calls, emails, chats, and escalated tickets from their accounts or escalated calls from "Tier 1" support. It is their responsibility to ensure open tickets are addressed and updates are communicated back to the pharmacy in a timely and professional manner. By providing superior customer service, and getting to know the unique needs of assigned accounts, Technical Account Managers are able to build and maintain strong relationships with their clients.

Liberty Software takes great pride in being set apart for its client relations and support and expects its Account Managers to strive for stellar service and continuous improvement in every interaction.

This position is based in our office in Grapevine, Texas.

Job responsibilities include (but are not necessarily limited to):

• Build and maintain strong, long-lasting customer relationships with all members of assigned accounts, including pharmacy owners, pharmacists, technicians, and clerks
• Provide guidance and aid to configure software and computer settings to customize software to best meet each client’s unique needs
• Ensure the timely and successful delivery of solutions to clients’ unique needs, working with internal departments to ensure project resolutions
• Communicate clearly with clients over the phone or by email about status of purchases, trouble tickets, and various requests
• Assist with high severity requests or issue escalations as needed
• Advocate for clients’ software features and development requests
• Become an expert on Liberty’s software suite to guide clients in best practices for their specific needs
• Provide onsite and web-based training of Liberty’s pharmacy software as needed

Position Qualifications:

• At least two years of relevant experience required, such as pharmacy/pharmacy technician experience, with at least four to six years being preferred
• Certified Pharmacy Technician certification a plus
• Broad pharmacy knowledge a plus
• Professional and friendly demeanor is a must
• Demonstrated ability to communicate by phone and email to members at all levels of client organizations, including pharmacy owners, pharmacists, technicians, and clerks
• Proven ability to shift between multiple tasks and manage competing needs
• Strong attention to detail
• Excellent listening, documentation, and critical thinking skills

Why work at Liberty Software? Our benefits start Day 1 and include...

• 100% employer-paid premiums for medical, dental, and vision
• Employer-paid disability and life insurance policies
• Employer-paid HSA contributions
• Generous 401K matching
• PTO accruals every paycheck
• Tuition reimbursement
• Relaxed dress code
• Fully-stocked break room

Check us out at [please apply online] #ZR #ID1